An article by Stephanie Simone.
OPTO Software, part of iTMS Software Pty Ltd, provides manufacturing inventory software, including ERP solutions, to a wide variety of industries. Customers span the fields of manufacturing, mining, civil, fabrication, and engineering as well as distribution, retail and wholesale, construction, and importing and exporting.
Based in Brisbane, Australia, Opto has been providing ERP, material requirements planning, manufacturing and inventory software solutions to Australian businesses since the early 1990s, and in turn, these software solutions have enabled smaller manufacturers to close the technological and competitive gap between their business and larger-scale market leaders.
Used by hundreds of clients across Australia, Opto prides itself on being small enough to be highly flexible but large enough to deliver the latest technology trends to its customers while shielding them from the underlying complexity. Providing steadfast support, Opto seeks to guide customers through every phase of their installation, from evaluation and feature selection to technical support and help desk enquiries.
OpenInsight at the Core
“Our focus is on the manufacturing technologies you use to build things. Surrounding that, we also plug into accounting systems,” said Jeremy Bolton, managing director. “Revelation Software’s OpenInsight is the heart of our business; our whole product is based on it.”
According to Bolton, a key differentiator for ITMS/OPTO is its deep understanding of the nuances of manufacturing. Revelation supports that agility, ensuring that OPTO platform is easily configured.
“We’re very good at making software fit into many applications with the ability to deliver it quickly and cost effectively, while also making it easy to understand,” Bolton said. “What sets us apart is the ability for the OPTO platform to be easily configured to precise customer requirements.”
The company’s partnership with Revelation was forged after OPTO’s CEO sought to build an effective and simplified system to solve manufacturing issues.
Ability to Adapt
Revelation has made OPTO’s platform very adaptable. It’s simple to build on and it supports both emerging and existing applications, according to Bolton.
Because it runs on a MultiValue database, OPTO can add new capabilities to its platform without affecting the data model.
“If someone needs something with Revelation, the architecture of our product enables us to add the new capability without changing the underlying data model of every other customer,” Bolton said. “Our software can fit in many applications.”
MultiValue database technology can be quickly tailored to unusual requirements and it can talk directly to the CRM copy machine, Bolton explained.
“When we are talking to people about layout, normally we have to get spreadsheet, but this technology allows us to do a layout quickly and effectively,” Bolton said. “Revelation gives us the flexibility we need when responding to customer requirements.”
Built for the Future
Reliability and compatibility are also why OPTO has stayed with Revelation for more than 20 years.
The technology helps OPTO support its customers by providing them with a platform that delivers better customer outcomes, quickly, and cost-effectively.
The MultiValue aspect of the platform make it possible to process requests from customers quickly and with a speed that relational database management systems can’t provide, according to Bolton.
“Running Microsoft SQL Server or Oracle didn’t make any sense,” Bolton said. “There is nothing else you can find to handle so much data.”
Additionally, the cost to customize the platform for a customer was “astronomical,” whereas using Revelation makes the platform cost-effective for the client, Bolton explained.
However, if customers do need to utilize relational database management software, the OPTO platform can integrate to any part of the database that’s necessary, he noted.